At PK Galleria, customer satisfaction is our top priority. We strive to provide you with the best products and service. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

You may request a return or exchange within 7 days of receiving your package. To be eligible for a return:

  • The item must be unused, unwashed, and in the same condition as received.

  • The product must be in its original packaging with all tags, cards, and accessories intact.

  • Proof of purchase (order number or invoice receipt) is required.

2. Non-Returnable Items

Certain types of items cannot be returned due to hygiene or safety reasons:

  • Custom or personalized products.

  • Innerwear, cosmetics, or personal care products (if applicable).

  • Items marked as “Final Sale” or purchased during special clearance promotions.

3. Damaged or Defective Items

If you received a damaged, defective, or incorrect product, please inform us immediately within 24–48 hours of delivery with pictures or videos showing the issue. We will arrange a replacement or issue a refund at no extra cost to you.

4. Refund Process

  • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed via Bank Transfer, EasyPaisa, or JazzCash within 5 to 7 working days.

  • Shipping charges are non-refundable unless the return is due to an error on our part (damaged/incorrect item).

5. How to Initiate a Return

To start a return, please contact our support team: